Refund Policy

Effective Date: 25 July 2026
Last Updated: 25 July 2026

Refund Policy

Welcome to NearPoint, a brand operated by NEARPOINT INDUSTRIES PRIVATE LIMITED (“NearPoint”, “Company”, “We”, “Us”, or “Our”).

This Refund Policy outlines the terms governing refunds, cancellations, failed transactions, disputes, and complaint resolution for all services offered through the NearPoint Website, Mobile Application, and Authorized Retail Partners.

By accessing or using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Scope of Services

This Refund Policy applies to all services offered by NearPoint, including but not limited to:

• Aadhaar Enabled Payment System (AEPS)

• Domestic Money Transfer (DMT)

• Bharat Bill Payment System (BBPS)

• Mobile Recharge

• DTH Recharge

• FASTag Recharge

• PAN Card Services (NSDL / UTI)

• Payout Services

• Cash Collection Services

• Utility Bill Payments

• Insurance Services

• Travel & Booking Services

• Digital Payment Services

• Value Added Services (VAS)

• Any other products or digital financial services introduced by NearPoint from time to time.

2. Successful Transactions

All successfully completed transactions are considered final and irreversible.

Refunds or cancellations shall not be permitted once a transaction has been successfully processed and confirmed by the respective bank, payment gateway, NPCI, biller, government authority, or service provider.

3. Failed, Pending or Reversed Transactions

If a customer’s bank account has been debited but:

• the transaction fails,

• remains pending,

• times out,

• is not successfully processed,

• or the requested service is not delivered,

the transaction shall first be verified with the concerned:

• Bank

• Payment Gateway

• NPCI

• Biller

• Financial Institution

• Government Authority

• Service Provider

Where the transaction is found to be eligible for refund after successful verification, the refund shall be processed.

Eligible refunds are generally credited within 3 to 7 Business Days, depending upon the settlement cycle of the respective bank, payment gateway, NPCI, or service provider.

NearPoint shall not be responsible for delays caused by banks, payment gateways, NPCI, network failures, or third-party service providers.

4. Duplicate Transactions

Where multiple payments are received for the same transaction due to a technical issue, duplicate debit, or system error, the excess amount shall be verified.

If found valid, the duplicate amount shall be refunded to the original payment source after successful verification.

5. Refund Request Procedure

Customers requesting a refund must submit a complaint with complete transaction details.

Refund requests may be submitted through:

Customer Care Number

033-69028702

Email

care@nearpoint.in

Customers should include:

• Transaction ID / Reference Number

• Registered Mobile Number

• Date & Time of Transaction

• Amount

• Service Name

• Payment Method

• Screenshot or Transaction Receipt (if available)

• Brief description of the issue

Incomplete requests may require additional information before verification.

6. Verification Process

Every refund request undergoes verification with the concerned:

• Bank

• Payment Gateway

• NPCI

• Biller

• Financial Institution

• Government Department

• Authorized Service Provider

NearPoint reserves the right to request additional documents whenever necessary, including but not limited to:

• Transaction Receipt

• Bank Statement

• Payment Screenshot

• Identity Proof

• Service Acknowledgement

• Any other supporting document required for verification

Refunds shall only be processed after successful verification and approval by the concerned service provider.

Submission of a refund request does not guarantee refund approval.

7. Refund Processing Time

Where a refund is approved after verification, the refund shall normally be processed within 3 to 7 Business Days.

Actual credit timelines depend upon:

• Issuing Bank

• Payment Gateway

• Card Network

• NPCI

• Service Provider

• Banking Settlement Process

NearPoint shall not be liable for delays beyond its reasonable control.

8. Non-Refundable Transactions

Refunds shall not be provided for:

• Successfully completed transactions.

• Incorrect Aadhaar Number.

• Incorrect Account Number.

• Incorrect IFSC.

• Incorrect Mobile Number.

• Incorrect Bill Details.

• Incorrect Beneficiary Details.

• Customer negligence.

• Duplicate complaint submissions.

• Government fees.

• Processing charges.

• Convenience fees.

• Platform fees.

• Taxes and statutory charges.

• Services already delivered.

• Fraudulent or unauthorized refund claims.

• Any transaction prohibited under applicable law.

9. Cancellation Policy

Since most NearPoint services are processed instantly through regulated banking networks, cancellation requests cannot be accepted once processing has started.

10. Fraud Prevention

NearPoint maintains a strict Anti-Fraud Policy.

Refund requests involving:

• forged documents,

• suspicious activity,

• false claims,

• chargeback abuse,

• identity fraud,

• money laundering,

• misuse of services,

may be rejected without prior notice.

Where required, NearPoint reserves the right to report such activities to banks, payment partners, law enforcement agencies, or regulatory authorities.

11. Complaint Resolution

Customers are requested to report any failed or disputed transaction within 7 days from the date of transaction.

After receiving the complaint:

• A complaint reference shall be generated.

• Verification shall be initiated.

• Customers may be contacted for additional information.

• The final resolution shall be communicated after verification.

12. Mode of Refund

Approved refunds shall be credited only to the original source of payment wherever technically feasible.

NearPoint does not issue cash refunds.

13. Grievance Redressal

For refund-related complaints or disputes, please contact:

Grievance Officer

NEARPOINT INDUSTRIES PRIVATE LIMITED

Customer Care: 033-69028702

Email: care@nearpoint.in

Website: https://www.nearpoint.in

Business Hours:

Monday to Saturday

10:00 AM – 6:00 PM (IST)

Please mention your Transaction ID while contacting Customer Support.

14. Limitation of Liability

NearPoint shall not be liable for any delay or failure in refund processing arising due to:

• Banking Network Failure

• NPCI Downtime

• Payment Gateway Failure

• Technical Issues

• Scheduled Maintenance

• Government Restrictions

• Natural Disasters

• Internet Failure

• Force Majeure Events

• Third-Party Service Provider Delays

15. Governing Law

This Refund Policy shall be governed by and interpreted in accordance with the laws of India, including but not limited to:

• Information Technology Act, 2000

• Consumer Protection Act, 2019

• Reserve Bank of India (RBI) Guidelines

• NPCI Rules & Operating Guidelines

• Applicable Payment Aggregator / Payment Gateway Regulations

• Other applicable laws, rules, circulars, and notifications issued by competent authorities.

16. Policy Updates

NEARPOINT INDUSTRIES PRIVATE LIMITED reserves the right to amend, modify, update, or replace this Refund Policy at any time without prior notice.

The latest version shall always be available on the official website.

Continued use of NearPoint services after any modification constitutes acceptance of the updated Refund Policy.

NEARPOINT INDUSTRIES PRIVATE LIMITED

Customer Care: 033-69028702

Email: care@nearpoint.in

Website: https://www.nearpoint.in